FAQ

Can I talk to a real person?

Absolutely! If you’d like to email us, email sales@youthframeworks.com We’ll get back to you asap. If you’d prefer to speak with someone on the phone, give us a call at 903-657-WIN1.

What is this .zip file I received?

A .zip file takes a lot of big files and squeezes them into a file that your computer can handle and that does not take 10 days to download. Just click on the zip file to open it and enjoy.

How do I find my file after I download?

Most computers will automatically save downloaded files somewhere; the trick is finding where that somewhere is. First, check you’re Downloads folder. If you still do not see the zip file, go to the Start Menu and search for the file by typing, {Name of Curriculum} MinMall.

I’ve bought stuff from you in the past before everything changed. Where’s my stuff?

If you can’t find stuff that you bought before June 2014, email us at sales@youthframeworks.com and we’ll help you out. Don’t worry, you won’t be recharged for anything you’ve previously purchased.
 

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